October 17, 2018

IT Support

IT Support Services in Sri Lanka

IF you are looking for IT solution provider then you are in right place.we believe in quality services. We provide various IT support services in Sri Lanka. Today world is small and businesses are growing worldwide. And either small business or big business, IT is the major factor in growth. Every company is using IT department to handle business effectively. Some company cannot give much time to handle IT department, that either due to lack of time management or simply want to focus on their core business.

Many businesses are trying to stay quick on the race and don’t have time to think about the IT support services in Sri Lanka strategy. But a strong plan for support should be a part of your organization infrastructural plan. Support is crucial because if any IT issue arises due to any glitch, the end users expect the support to get their issues resolved.

We founded as IT support in Sri Lanka for those company who are very much focused on their entire business. We look their IT department as IT doctor and give a complete solution so that they never get tired due issues arise from IT department.


ITCOP Solution has proved many customers who are on AMC. Over many periods in IT support services in Sri Lanka. We have earned the strong reputation of reliable IT support services in Sri Lanka and service provider with extreme flexibility focused on satisfying all customer needs.

ITCOP Solution believes that giving the right support and tools could help the employees do their jobs. With the services and tools, our professionals ensure your system is running smooth and error free. We view each support incident as crucial and provide the resolution on time without affecting the business environment. Since we believe an hour of lost productivity is crucial for us.

The Profile of our services is meant to offer you a comprehensive IT support services in Sri Lanka. It comprises of Data Recovery, Business Relocation, Desktop Support, IT AMC Service, and Remote Support.

Data Recovery:

Remember your data is susceptible to attacks. If your systems are showing any discrepancies while trying to access your data then it seems that your data is vulnerable to any virus attacks. It may be that your data is deleted accidentally or it became corrupted. These kinds of situations point out to the importance of Data Recovery solutions. We employ advanced data recovery tools and recovery software to retrieve, no matter how important your data is.

Business Relocation:

In order to expand the business or to upgrade the existing facilities and equipment or to reduce the cost or more companies might have several reasons to opt for a location change. We are specialized in helping the business to make a shift to the new business location in and around Sri Lanka. We are able to help the business to relocate their telecommunications systems and IT infrastructure. Not only are the relocation services provided we manage and integrate the systems as well. With years of experience in this arena, we are reputed as the best business relocation providers in Sri Lanka.

Desktop Support:

an enterprise with an IT infrastructure, the role the desktop support provides has a crucial value in the business. It simply the enhances the productivity and efficiency in a much better way. In a more refined way, it is the center point of contact for all the technical assistance to the end users in a computing atmosphere. We are experienced in providing Desktop Support to various clients in Sri Lanka. With the scalable and reliable support services, we are counted as the number one Desktop Support service provider in Sri Lanka. By making sure all the applications are up to date and through installing the latest updates we keep a vigil on your systems always.

IT AMC Service:

We make sure all your IT Infrastructure resources and operations are working in tune with your needs. Our AMC service ensures a proper maintenance and support to the systems by keeping it in a consistent way. The services we offer are like an in-house IT department and it assures that it will not have a direct influence on the speed, quality, and accuracy. Our AMC planning and strategy is straightforward and simple.

Remote Support:

The remote support we provide include the solutions and fixes to the systems that are residing in a remote location while keeping your data safe behind the firewall. Due to the wide range of remote services we are offering, we are reckoned as the best remote support provider in Sri Lanka. The service extends to providing support to network setup, hardware and software updates, application installation, troubleshooting, Anti-virus, and malware installation using the trustworthy software tools and software. The monitoring and support are entirely managed through remote support by making sure your data is safeguarded with you. It reduces your extra overhead and complexity in maintaining your systems through onsite management.

IT Support Sri Lanka as Online Store

ITCOP Solution is doing IT support Sri Lanka along with IT online shop. People are quite busy. We launched e-commerce so we can provide IT product along with their solution if a customer needs. Here is some list that we classified our IT solution:


The IT company should be able to send a representative if an urgent issue arises

  • Conference Rooms
    Provide support for Projectors & Multimedia services
    Troubleshoot hardware problems (Apple & Anroid TV, Touchpads, HDMI connections)
  • Computer Repairs and Upgrades
    Software / Hardware Installation
    Printer / Scanners / Cameras Installation & Configuration
    Windows / Operating System Installation / Upgrades
  • Desktops
    configuration on local printer
    installation and relocation of PCs
    network issues
    manage systems Antivirus/Anti-malware
  • Telephones and CCTVs
    provide remedial solutions
  • Server Room
    Maintain Engineering Infrastructure Servers (Hardware & Software)
    Maintain Server Room for Hosting Research Servers (cooling, UPS, network)
  • Office Network Installation & Repair
    Wired / Wireless Networks
    File and Printer Sharing
    Emergency Data Recovery
    Data Backup
    Missing Data Recovery
    System File Errors

There are many problems in IT department but I think there is a solution to all these problems; it’s just one, and its ITCOP Solution.